Table of Contents
1. General Questions
2. Returns & Refunds
3. Shipping & Insurance
4. Framing
5. Platform and the Environment
6. Payments
1. General Questions
1.1. What is Platform?

Platform is the e-commerce destination bringing deep art-world expertise to a new generation of collectors and art enthusiasts. On the first of every month, we offer a selection of contemporary works from top independent galleries and artists for a limited time.

1.2. How does Platform work?

Platform launches an offering of 100 tightly-edited, high-caliber works of art every month, available exclusively on Platform until the end of that month.

All prices are transparent, and all works are available for immediate purchase exclusively on Platform: simply add to your bag, select your shipping method and check out with your credit card.

1.3. How do I know these are “good” works of art?

The team selecting the art offered on Platform has extensive art expertise and has full support from David Zwirner gallery’s experienced international team. They are in constant dialogue with interesting independent galleries around the world and have a pulse on the most relevant and exciting work from today’s artists.

All works offered on Platform are by artists represented by these leading independent galleries, which seek out the best talent and invest in nurturing and growing the careers of their artists. Many artists who are now household names had their first exhibitions at these galleries.

Platform also prioritizes artists and artwork that represent a diverse range of backgrounds, identities, and perspectives.

1.4. Where does the art come from, and what role do the galleries play on Platform?

Platform invites the most interesting independent galleries to partner with us, and we work with the galleries to select work exclusively for Platform. Each of the galleries has a strong record of identifying and nurturing the careers of the best emerging talent, and all of the artwork on Platform is created by artists who are represented by our partner galleries. You will see the specific gallery partner noted on each artwork page on the site.

Our gallery partners also ship each artwork directly to Platform customers.

1.5. Does the artist benefit when I buy a work of art from Platform?

Yes, when buying works from Platform, you are supporting the careers of the artists who create those works. Platform collects a commission on each sale, but the artist and gallery receive the majority of the proceeds.

1.6. Does the artwork that I buy come with a certificate of authenticity?

Certificates of authenticity are not included with works purchased on Platform because these documents are not foolproof ways of authenticating an artwork. However, all artwork purchased on Platform is authentic, since it is being sold by galleries with strong representations and vetted by the Platform team. Our gallery partners have unique and direct access to works by the artists, and they prevent the sale of any inauthentic works.

1.7. What does it mean when an artwork says “Add to Waitlist”?

Artwork that has “Add to Waitlist” status is not available for immediate purchase, typically because it has already been purchased by another customer. If you click on “Add to Waitlist,” the work will be saved on your account, and we will alert you if the same work or a similar work by the same artist becomes available.

1.8. How can a gallery become a Platform partner?

Please email hello@platformart.com to express your interest in being invited to partner with Platform. We evaluate each gallery rigorously and will reach out to any galleries we believe to be a strong fit.

1.9. I’m an artist. Can I sell my work on Platform?

Platform doesn’t work directly with artists. We work selectively with strong gallery partners who represent great artists. If you’re an artist interested in having your works sold on Platform, we encourage you to ask the gallery representing you to email hello@platformart.com to be considered as a partner for Platform.

Learn more about the fundamentals of buying art here.

2. Returns & Refunds
2.1. Canceling your order

If you’d like to cancel your order, please go to your Account and click into your Orders, where you can click through to Cancel the order of the artwork. You may also email customerservice@platformart.com to request a cancellation; however, using this method, we cannot guarantee we will be able to cancel the order before the artwork is shipped by the gallery. Cancellations are only possible before the artwork has been collected for shipping.

2.2. Return Policy

If you aren’t pleased with the artwork you purchased, you may initiate a return within two (2) business days of delivery, unless the artwork is a rare exception that is marked as "final sale" on the artwork page. To initiate a return, please email customerservice@platformart.com and:

  • Use the subject line “Return Request,”
  • Refer to the order number, artist’s name, and name of the artwork in your email.

Once you request the return, our customer service team will be in touch within one (1) business day to start the process of getting a return shipping quote for you. Art must be handled with care, so return shipping of artwork may only be arranged by Platform to ensure safe transport. Note that return shipping may need to be arranged with an art shipper based on specific information, like whether the work must be professionally repacked. This decision will be made at Platform’s discretion to ensure safe transport back to the gallery. Return shipping fees will therefore differ from the fees initially paid to ship the work to the customer.

Upon receiving the quote for return shipping, you will have the opportunity to decide whether you would like to proceed with the return process. If you decide to proceed, you must respond to Customer Service within two (2) business days, and the cost of insured return shipping and a 10% restocking fee will be deducted from the total amount returned to your original payment method. Please note the cost of shipping the artwork to you is non-refundable.

A work must be received back at the gallery in the same condition in which it was sent to you. The value of any damages assessed when the work is delivered back to the gallery will also be deducted from the total amount refunded, up to 100% if the work can no longer be sold.

International customers, unfortunately import duties and value added taxes (VAT) cannot be recovered if you return an artwork.

3. Shipping & Insurance
3.1. Where do we ship?

We ship to many countries around the world, specifically:

United States

Canada

France

Great Britain

Italy

Switzerland

Germany

Spain

Austria

Turkey

Denmark

Norway

Netherlands

Sweden

Belgium

Australia

New Zealand

Dubai

Abu Dhabi

India

Hong Kong

Singapore

Japan

South Korea

Mexico

Ireland

Taiwan

If we don’t ship to your country yet, please sign up for our newsletter to stay informed of updates on international availability.

3.2. Shipping times & costs

We provide customized, instantaneous shipping quotes at checkout once you enter your shipping address. Unlike most products, the cost of shipping artwork and delivery lead time vary significantly depending on the distance it is being shipped, the specifics of the artwork itself and the level of shipping service offered.

To provide the best possible experience for you, we require our gallery partners ship orders within 5 business days of your order confirmation. Unlike common carriers like FedEx, Fine Art Shippers provide a bespoke service and therefore may not be able to reach all gallery partners within 5 business days. We advise customers to anticipate longer lead times if they select art shipping.

3.3. Shipping options

We enable you to select the type of shipping you’d like on a per-artwork basis because the cost of shipping art varies depending on the characteristics of each specific artwork and on the distance it must travel.

We work with a seasoned expert in art shipping, Dietl International, to offer three levels of shipping at the best rates possible for fine art: FedEx Ground, FedEx Priority and Fine Art Shipping. Fine Art Shipping is a high-touch option handled by experts who specialize in shipping only fine art. While we try to provide all three options for all works offered on Platform, in some cases, FedEx services may be unavailable. This may occur if FedEx does not deliver to your location, or if a work is too large, heavy or complicated to be shipped by FedEx.

We require our gallery partners to pack works according to specific best practices to minimize the chances of damages in transit. However, damages are always a possibility in shipping any object, so we strongly recommend you insure artworks whenever they are being shipped.

Please note that the option to choose local pickup is currently unavailable.

3.4. Crating

Artworks that are too large to ship by FedEx and/or artworks being shipped internationally by Fine Art Shipper may need to be packed in an art crate. The cost of the art crate will be included in the total cost of shipping, which will be quoted to you at checkout.

3.5. Damages in Transit & Shipping Insurance

Please note that Platform and its partners are not responsible for damages that happen in transit. Therefore, Dietl International has partnered with Roanoke Insurance Group Inc., to offer you a coverage option for this purpose. The insurance offered at checkout on Platform is secured via Roanoke and provided under the policy issued to Rock-it-Cargo USA, LLC d/b/a Dietl International Services, policy number RIGCAR07210031, by Certain Underwriters at Lloyd’s MRS 457. All insurance coverage is subject to the full terms and conditions of the policy, which you can read here.

To make the process simple for you, we offer several shipping options at checkout – some of which include the purchase of insurance on your artwork while it’s in transit to its destination.

3.6. Tracking your order

If you choose to have your artwork shipped by FedEx, you will receive a tracking number as soon as it’s available. The tracking number will also be available on the Orders page of your Account.

If you choose to have your artwork shipped by Fine Art Shipper, there are no standard tracking numbers, but we will update you when your work has been shipped and when it has been delivered. These updates will also be available on the Orders page of your Account. In addition, you should also expect to hear from the art shipper directly either by phone or email, so they can schedule a specific delivery date.

3.7. Changing the delivery address for an order

If you need to change the delivery address for an order, please cancel your order and place it again using the correct address, so updated shipping costs based on the new location can be charged to you. Unfortunately, we cannot guarantee the artwork will still be available when you place your order with the corrected address, so we advise you do so immediately after canceling the initial order.

3.8. Taxes and duties

For orders shipping within the United States, we charge applicable state sales taxes at checkout.

For orders shipping internationally, orders are Delivered Duties Unpaid (DDU). We do not charge you for import duties and applicable taxes; instead, your shipping carrier will forward the invoice for those charges to you separately. Duties and taxes cannot be recovered if a work is returned to Platform.

4. Framing
4.1. Do works on Platform come framed?

Some works on Platform come framed, while others do not. If a work is sold framed, we will show the frame in the images of the artwork, and we will specify it is framed in the artwork details.

If you create an account on Platform or purchase a work of art on Platform, you are automatically enrolled in Platform’s loyalty program. One of the benefits––for members of any level of the program––is an exclusive promotion when you purchase a frame from our trusted partner, American Frame. Create an account here.

5. Platform and the Environment
5.1. Carbon offsetting

Platform works with our fulfillment partner Dietl International to reduce the environmental impact of shipping. Platform is proud to purchase carbon credits in an effort to offset the carbon emitted into the atmosphere when shipping artworks to our customers. Dietl International purchases carbon offset projects that meet rigorous standards: they have been verified and/or certified by an independent third-party organization and are monitored by evaluation agencies at least once a year throughout the verified life cycle of each project. These third parties include: The CDM Gold Standard; The Verified Carbon Standard; Climate, Community, & Biodiversity Alliance; American Carbon Registry.

6. Payments
6.1. Payment methods

Platform accepts Credit / Debit cards (Visa, MasterCard, American Express, Discover, JCB) and Paypal. Additional payment options will become available. Please sign up for our newsletter to receive updates.

6.2. Accepted Currencies

Platform currently only accepts payments in USD ($).

6.3. Site credit

Site Credit can be used for any and all future orders. Site Credit will be automatically deducted at checkout.